Oh, for the Love of God, Marriott, LEAVE ME ALONE

Or, when soliciting customer feedback goes horribly wrong. This is the third email I’ve received from these people. Honestly, I don’t even remember giving out my details, but in any case, please, stop badgering me.

Dear Mark Coatney:

We recently invited you to participate in our guest survey. If you have already completed the survey, thank you and please accept our apology for the additional e-mail.

If you have not completed the survey, we invite you to participate in our guest survey about your experience at Kansas City Airport Marriott beginning December 26, 2009.

By completing this survey, you may be contacted by the hotel to help improve the quality of service provided. We sincerely thank you for sharing your opinions as we continue to do our best to make each stay enjoyable.

Sincerely,


J.W. Marriott, Jr.
Chairman and Chief Executive Officer
Marriott International, Inc.

Notes

  1. markcoatney posted this